Support, Warranty & Returns Policy
Atom has a dedicated Dealer support network with very cooperative and quality trained Dealer service organisations. Our dealers will provide a quick assessment and remedy any issue with the Atom product you have purchased.
Atom supports its Dealer network (as it has for the past 57 years) and will continue to do so for years to come.
We want you to be confident when buying Atom products online. If you change your mind about a purchase you have made with us within 14 days of ordering, contact your local Dealer (the pickup point named on your receipt) and advise them you have changed your mind.
Then, please send us an email at firstname.lastname@example.org advising us of your decision (within the 14-day period) so we can process your request to not collect the product from your nominated dealer. When the dealer contacts us acknowledging that they have the goods (and they are unused), we will then issue you a credit less the return shipping costs, which are covered by you.
Purchases Made Direct From Dealer
If you purchase one of our quality products but find an issue, please return the product to your point of purchase Dealer. See Support above.
Not Refundable or Returnable
We will not refund or replace a product that has been taken delivery of from the Dealer (including online purchases) and is used, not been used in accordance with the operator manual instructions and/or the label instructions, or the operator has used it in an abnormal way and failed to take reasonable care.
Australian Consumer Law protects consumers by giving them certain guaranteed rights.
Any issues regarding quality or failure will be treated as a warranty and rectified under the terms of warranty (where applicable) through your Dealer. Dealer will contact Atom to clarify any issues.
Please visit Warranty Policy on this website. This page covers any concerns with reliability and service of the product.